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Terms and Conditions

Terms and Conditions

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1. Introduction

Welcome to Courage Flow Coaching (“the Practice”). These Terms and Conditions (“Terms”) govern your relationship with the Practice and the services provided by Debbie Halliday (“the Coach”). By engaging in our coaching services, you agree to comply with and be bound by the following Terms.

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2. Services

The Practice provides coaching services, including but not limited to life coaching, business coaching, brain coaching. The Coach does not provide therapy, counseling, or any other licensed services. (See Addendum 1 for explanation of coaching in the context of Courage Flow Coaching.)

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3. Confidentiality

All sessions and communications between the Coach and the Client are confidential, except in cases where disclosure is required by law, such as in cases of imminent danger to the Client or others, or as required by a court order.

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4. Payment Terms

  • Fees: Coaching fees are as outlined in your agreement with the Practice. Fees may be subject to change, with reasonable notice provided.

  • Payment Schedule: Payments are due in full before the start of each session. Accepted payment methods include credit/debit cards, bank transfers, etc.

  • Late Payments: Late payments may result in the suspension or termination of services until the account is settled.

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5. Cancellation and Rescheduling Policy

  • Cancellation: Clients must provide at least 24 hours’ notice to cancel or reschedule a session without penalty. Cancellations made within less than 24 hours will result in the full session fee being charged.

  • Rescheduling: The Client may reschedule a session if adequate notice is provided. Rescheduled sessions must occur within 14 days where applicable.

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6. Refund Policy

All payments for coaching sessions are non-refundable, unless otherwise agreed. If the Client chooses to discontinue coaching, any unused sessions may be credited towards future services or transferred to another individual with prior agreement.

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7. Client Responsibilities

  • The Client agrees to be open, honest, and willing to participate fully in the coaching process.

  • The Client acknowledges that coaching is a collaborative process and that results depend on their own commitment and effort.

  • The Client is responsible for their own decisions, actions, and outcomes, and the Coach is not liable for any consequences arising from the Client’s decisions during or after the coaching relationship.

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8. Limitation of Liability

The Coach makes no guarantees or warranties, expressed or implied, about the results of the coaching services. The Practice and the Coach shall not be held liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising out of the use of the services provided.

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9. Termination

Either party may terminate the coaching relationship at any time with written notice. In the event of termination, the Client will be responsible for payment of any services rendered up to the point of termination.

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10. Code of Ethics

The Coach adheres to the ethical guidelines set forth by International Coaching Federation (ICF). The Coach commits to maintaining the highest standards of professionalism and integrity.

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11. Intellectual Property

All materials provided by the Coach, including but not limited to worksheets, exercises, and course content, are the intellectual property of the Practice. The Client may not reproduce, distribute, or use these materials for commercial purposes without the prior written consent of the Coach.

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12. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

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13. Amendments

The Practice reserves the right to update or modify these Terms at any time. Any changes will be communicated to Clients and will become effective upon posting to the Practice’s website or distribution via email.

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14. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

 

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Addendum 1

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Definition of Coaching in this context:

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"Coaching is a collaborative, goal-oriented process where a trained professional (the coach) helps individuals or groups (the clients) to unlock their potential, clarify their goals, and develop strategies to achieve them. Through active listening, questioning, and feedback, coaching empowers clients to explore their strengths, overcome challenges, and make meaningful progress in their personal or professional lives. The coaching relationship is built on trust, confidentiality, and mutual respect, with the coach guiding clients towards self-discovery and lasting change."

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Cognitive Neuroscience (Brain Coach)

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A cognitive neuroscience coach focuses on applying principles from cognitive neuroscience to help clients optimize their brain function, enhance cognitive performance, and improve overall well-being. This type of coaching integrates scientific insights about how the brain works with practical strategies to support personal and professional development.

Key Areas of Focus:

  1. Brain Health and Function

    • The coach educates clients on how lifestyle factors like sleep, nutrition, exercise, and stress management affect brain health.

    • They may provide strategies to improve cognitive functions such as memory, focus, and problem-solving.

  2. Neuroplasticity and Learning

    • Cognitive neuroscience coaches emphasize the brain's ability to change and adapt (neuroplasticity).

    • They help clients develop habits and learning strategies that harness this capacity for personal growth and skill development.

  3. Emotional Regulation

    • The coach guides clients in understanding how emotions are processed in the brain and how to regulate them effectively.

    • Techniques might include mindfulness, cognitive reframing, and other strategies to manage stress and emotional responses.

  4. Cognitive Bias and Decision-Making

    • Clients are taught about common cognitive biases and how these biases can affect decision-making.

    • The coach helps clients recognize and mitigate these biases to make more informed and rational decisions.

  5. Mind-Body Connection

    • The coach may explore how the brain and body interact, focusing on practices like mindfulness, meditation, and breathing exercises to enhance mental clarity and reduce stress.

    • They may also discuss how physical activities impact cognitive functions.

  6. Goal Setting and Achievement

    • Cognitive neuroscience coaches assist clients in setting goals that align with their brain's natural tendencies and strengths.

    • They use neuroscience-based techniques to help clients stay motivated and overcome obstacles.

  7. Cognitive Behavioral Techniques

    • The coach may use cognitive-behavioral strategies to help clients identify and change negative thought patterns that hinder their progress.

    • This approach is often used to address issues like anxiety, procrastination, and self-doubt.

  8. Resilience and Adaptability

    • The coach helps clients build mental resilience by teaching strategies that strengthen the brain's ability to cope with challenges and adapt to change.

    • They may focus on cultivating a growth mindset, which is supported by neuroscience research on brain plasticity.

 

Application:

Cognitive neuroscience coaching is often used by individuals seeking to optimize their mental performance, manage stress, improve emotional well-being, or achieve specific personal or professional goals. The approach is grounded in science using evidence-based strategies.

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